Support
Support
Start with the FAQ; if you don't find an answer, report from inside the app and we'll follow up by email.
FAQ
Frequently asked questions
Does Armor EdgeAI need the internet?
All AI features run on-device — daily use needs no network. It connects only for three things: the first model/engine download, software updates, and serial activation (plus any problem report you choose to send).
Are my chats, photos or documents uploaded?
No. All AI processing — chat, photo analysis, document recognition, translation, transcription, image generation — happens on your computer. Content never leaves the machine, and the software collects no usage statistics or telemetry.
Is there a subscription?
No. The software ships with licensed devices and AI runs locally — no monthly fees, no per-use charges.
How do I know if my computer is supported?
The software ships with licensed devices and verifies automatically at launch; if your machine is on the support list, first launch walks you through serial activation. See the Get Started page.
How long is the first download?
The installer itself is about 200 MB; first launch downloads the models and engines for the features you pick. Time depends on model sizes and your connection — the download room shows progress and an ETA.
How do I report a problem?
Open "Report a Problem" in the app's sidebar, describe the issue and submit (optionally attaching redacted diagnostic logs and screenshots); we'll follow up via the email you leave.
Report
Report a problem or suggestion
From the app (recommended)
Sidebar → "Report a Problem" → describe → submit. Optionally attach redacted diagnostic logs and screenshots — it speeds up diagnosis considerably.
Follow-up
Leave an email with your report and we'll reply directly — no account required, no ticket system to babysit.