Question 1

Does Armor EdgeAI need the internet?

Accepted Answer

All AI features run on-device — daily use needs no network. It connects only for these: the first model/engine download, optional components you choose to download (speaker separation, live captions), software updates, a periodic check of this computer's licence status, and serial activation (plus any problem report you choose to send).

Question 2

Are my chats, photos or documents uploaded?

Accepted Answer

No. All AI processing — chat, photo analysis, document recognition, translation, transcription, image generation — happens on your computer. Content never leaves the machine, and the software collects no usage statistics or telemetry.

Question 3

I'm already on 0.x — how do I move to 1.0?

Accepted Answer

Version 0.63.7 shows an update prompt for 1.0.0 in the app's sidebar; press it and the app downloads, applies the update and reopens, with no need to run the installer again. If you are on a version older than 0.63.7, the in-app update fails, or the update service cannot be reached, download the installer from the Get Started page instead, close Armor EdgeAI and run it; there is no need to uninstall the old version first. First launch moves your chats, settings and each tool's records into the new version; the old version's folder is not changed, and you do not need to enter your serial again.

Question 4

Is there a subscription?

Accepted Answer

No. Activate once with your serial and keep using it — AI runs locally, no monthly fees, no per-use charges.

Question 5

How do I know if my computer is supported?

Accepted Answer

Download the installer from the Get Started page; first launch verifies your machine automatically, then walks you through serial activation. Serials are currently gifted exclusively through the designated ASUS campaign and arrive by email after review; additional purchase channels are coming.

Question 6

How long is the first download?

Accepted Answer

The installer itself is about 200 MB; first launch downloads the models and engines for the features you pick. Time depends on model sizes and your connection — the download room shows progress and an ETA.

Question 7

How do I report a problem?

Accepted Answer

Open "Report a Problem" in the app's sidebar, describe the issue and submit (optionally attaching redacted diagnostic logs); we'll follow up via the email you leave.

Support

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Support

FAQ

01Does Armor EdgeAI need the internet?+

02Are my chats, photos or documents uploaded?+

03I'm already on 0.x — how do I move to 1.0?+

04Is there a subscription?+

05How do I know if my computer is supported?+

06How long is the first download?+

07How do I report a problem?+

Report a problem or suggestion

Report from the app

Email us