Support

All AI features run on-device — daily use needs no network. It connects only for these: the first model/engine download, software updates, a periodic licence-list snapshot, and serial activation (plus any problem report you choose to send).

No. All AI processing — chat, photo analysis, document recognition, translation, transcription, image generation — happens on your computer. Content never leaves the machine, and the software collects no usage statistics or telemetry.

No. Activate once with your serial and keep using it — AI runs locally, no monthly fees, no per-use charges.

Download the installer from the Get Started page; first launch verifies your machine automatically, then walks you through serial activation. Serials are currently gifted exclusively through the designated ASUS campaign and arrive by email after review; additional purchase channels are coming.

The installer itself is about 200 MB; first launch downloads the models and engines for the features you pick. Time depends on model sizes and your connection — the download room shows progress and an ETA.

Open "Report a Problem" in the app's sidebar, describe the issue and submit (optionally attaching redacted diagnostic logs and screenshots); we'll follow up via the email you leave.